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Logging into Email on a Mac

If you are using a Mac and are having trouble logging into your Outlook account, please follow the steps below!

Step 1: Determine Your Operating System's Version

To determine your operating system's version, please follow the steps below.

1. On your desktop, click on the apple icon in the top left-hand corner of your screen.

2. Click "About This Mac"

3. Under the name of the operating system there will be a version number. If this version is less than 10.14, you will need to upgrade your operating system before proceeding to the next step. If you are running 10.14 or higher, please proceed to the next step.

If you are having trouble upgrading your OS. Please fill out the form below and we will get back to you as soon as possible. In the meantime, you can access your email at outlook.office.com.

Step 2: Configure Mac Mail and iCal (if you use these clients)

To configure your Mac Mail and iCal after the migration, you will need to follow the steps below to remove and add your account:

  • Open the Mail app on your Mac, choose Mail > Preferences, then click Accounts.
  • Select your umassmed account, then click the Remove button -

Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts System Preferences. Click the button to open Internet Accounts, then deselect the Mail checkbox for the account. To stop using the account in all apps, make sure the account is selected, then click the Remove button -.

  • Once your account is removed click the Add button +
  • Select Exchange as the Mail Provider
  • Enter your name, full e-mail address and password, and then click Sign in.
  • Select the Apps you want to use with this account and Click Done.
  • Your account will display, and emails will start to load, this can take a few minutes.

Step 3: Configure Outlook (if you use the Outlook client on your Mac)

If you use the outlook application to access your mail, please start by checking your version. You can do this by opening up the application, clicking on "Outlook" in the top menu, and then clicking "About Outlook".

If you are using Office/Outlook 2011 or older, please proceed to step 4. If your Office/Outlook is 2016 or newer, proceed the steps below:

  • Open the Outlook app on your Mac, choose Outlook > Preferences, then click Accounts
  • Select your umassmed account, then click the Remove button -
  • Once the account is removed, click the Add button +
  • Enter your e-mail address and click Continue.
  • Enter your Password and click Sign in.
  • Your account will display, and emails will start to load, this can take a few minutes.

Step 4: Assign Ticket to Productivity Services (Versions of Outlook 2016 or earlier)

In order for you to receive the best support, fill out the form below and please wait for a response. In the meantime, you can access your email at outlook.office.com.

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