• Multi-Factor: Beginning 8/1/17, before accessing HR Direct, you will need to enroll in DUO, our Multi-factor Authentication

    Multi-Factor Authentication coming to HR Direct!

    Beginning Tuesday, August 1, 2017, before accessing HR Direct, you will need to enroll a phone number in DUO, our Multi-factor Authentication (MFA) provider. This is a University-wide initiative to ensure that your personal information is protected. MFA requires you to provide something you know (your username and password), and something you have (such as a cell phone and/or landline).  When logging into HR Direct for the first time on or after August 1, 2017, you will be prompted to enroll with DUO. Once complete, you will then follow a simple two-step authentication process when accessing HR Direct. The link below will provide you all the information you need to register for MFA with DUO and prepare you for this important change.

    http://umassmed.edu/it/security/multi-factor-authentication

     

  • Multi-Factor: Beginning 8/1/17, before accessing HR Direct, you will need to enroll in DUO, our Multi-factor Authentication

    Multi-Factor Authentication coming to HR Direct!

    Beginning Tuesday, August 1, 2017, before accessing HR Direct, you will need to enroll a phone number in DUO, our Multi-factor Authentication (MFA) provider. This is a University-wide initiative to ensure that your personal information is protected. MFA requires you to provide something you know (your username and password), and something you have (such as a cell phone and/or landline).  When logging into HR Direct for the first time on or after August 1, 2017, you will be prompted to enroll with DUO. Once complete, you will then follow a simple two-step authentication process when accessing HR Direct. The link below will provide you all the information you need to register for MFA with DUO and prepare you for this important change.

    http://umassmed.edu/it/security/multi-factor-authentication

     

Where to Find Us

Where to Find Us

Striving to provide a professional, courteous experience to anyone in need of IT services. 

Located in multiple locations, we provide the framework and endless support to all UMASS community. 

Got a question about IT service or need support? We have several ways you can get in touch with us, from self-service to contacting HelpDesk directly, you'll find what you need below.

Self-service

We recommend browsing the “How Do I” section for answers to common questions. If you are unable to find the answers you need, we will be happy to respond to any queries promptly, either online or by telephone.

HelpDesk

We aim to reply to emails within one working day. If your query is of an urgent nature, you may wish to call us.

Walk-in locations:

University Campus Location 
55 Lake Ave. North
Worcester, MA 01655
Room S1-320

South Street Location
333 South Street
Shrewsbury, MA 01545
Building 2
Past Human Resources over the bridge

Hours of Operation:

Monday - Friday 
Walk-In Locations: 7:30am - 5:30pm 
Phone Support: 7:30am - 5:30pm

Phone: 508-856-8643
Email: helpdesk@umassmed.edu

Google map and directions

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