• Notification: Important changes to access Clinical Follow-Me-Desktop (FMD) coming – Immediate action required

    Computers used to access the clinical FMD environment will be required to have a new software product called VMWare View installed in order to access the environment after March 29, 2017. 

     

    For University Owned Computers - On March 11, 2017, the Medical School IT department is deploying the required software to most university owned computers that need this software.  If your university owned computer does not receive this software, you may visit the IT SoftStore after March 17 to request an automatic installation of the software title “FMD Client”.

     

    For Student and/or Personally Owned Computers – Please visit this link to locate instructions for downloading and installing the software on your computer.

     

    For more information, please visit this website hosted by UMMHC.

  • Notification: Important changes to access Clinical Follow-Me-Desktop (FMD) coming – Immediate action required

    Computers used to access the clinical FMD environment will be required to have a new software product called VMWare View installed in order to access the environment after March 29, 2017. 

     

    For University Owned Computers - On March 11, 2017, the Medical School IT department is deploying the required software to most university owned computers that need this software.  If your university owned computer does not receive this software, you may visit the IT SoftStore after March 17 to request an automatic installation of the software title “FMD Client”.

     

    For Student and/or Personally Owned Computers – Please visit this link to locate instructions for downloading and installing the software on your computer.

     

    For more information, please visit this website hosted by UMMHC.

Where to Find Us

Where to Find Us

Striving to provide a professional, courteous experience to anyone in need of IT services. 

Located in multiple locations, we provide the framework and endless support to all UMASS community. 

Got a question about IT service or need support? We have several ways you can get in touch with us, from self-service to contacting HelpDesk directly, you'll find what you need below.

Self-service

We recommend browsing the “How Do I” section for answers to common questions. If you are unable to find the answers you need, we will be happy to respond to any queries promptly, either online or by telephone.

HelpDesk

We aim to reply to emails within one working day. If your query is of an urgent nature, you may wish to call us at 508-856-8643 or submit support request here (Lock Icon

Walk-in locations:

University Campus Location 
55 Lake Ave. North
Worcester, MA 01655
Room S1-311 

South Street Location
333 South Street
Shrewsbury, MA 01545
Building 2
Past Human Resources over the bridge

Hours of Operation:

Monday - Friday 
Walk-In Locations: 7:00am - 5:30pm 
Phone Support: 7:00am - 6:00pm

Phone: 508-856-8643
Email: helpdesk@umassmed.edu

Google map and directions

Stay Connected

▴ Back To Top