Where to Find Us

Where to Find Us

Striving to provide a professional, courteous experience to anyone in need of IT services. 

Located in multiple locations, we provide the framework and endless support to all UMASS community. 

Got a question about IT service or need support? We have several ways you can get in touch with us, from self-service to contacting HelpDesk directly, you'll find what you need below.


We recommend browsing the “How Do I” section for answers to common questions. If you are unable to find the answers you need, we will be happy to respond to any queries promptly, either online or by telephone.


We aim to reply to emails within one working day. If your query is of an urgent nature, you may wish to call us at 508-856-8643 or submit support request here (Lock Icon

Walk-in locations:

University Campus Location 
55 Lake Ave. North
Worcester, MA 01655
Room S1-311 

South Street Location
333 South Street
Shrewsbury, MA 01545
Building 2
Past Human Resources over the bridge

Hours of Operation:

Monday - Friday 
Walk-In Locations: 7:30am - 5:00pm 
Phone Support: 7:30am - 5:30pm

Phone: 508-856-8643
Email: helpdesk@umassmed.edu

Google map and directions

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