IT Leadership Team

IT Leadership Team


  • Greg Wolf

    Greg Wolf

    Chief Information Officer

    Greg is a seasoned IT executive, passionate about the role of technology in improving healthcare. Bitten by the life sciences bug, Greg devotes his considerable energies towards leading technology organizations towards meaningful Health IT solutions. 

    Greg has demonstrated that success in leading an IT organization begins with developing a powerful culture of innovation and accountability. He strives to surround himself with equally passionate technologists, prepared to extend that culture to the deepest corners of an IT department. Greg measures progress simply by the success of his customers and partners. Greg is certain the future of American healthcare depends on leveraging technology in profoundly new ways. He is immensely proud of how his teams have enhanced the capabilities of world class scientists, the effectiveness of electronic health record systems, and the productivity of vast organizations. Yet Greg is certain the best is yet to come.

    Greg loves sailing, boating, and everything else about living near the sea.

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  • Brian Coleman

    Brian Coleman

    Information Security and Compliance Officer

    Brian joined UMMS as the University's Information Security Officer in December 2013. He is responsible for ensuring that UMMS information is properly secured and university employees and students are aware of the importance of protecting confidential data. Brian brings to UMMS 20 plus years of IT management experience in Financial Services and Health Care, the last 10 years leading high performing Information Security teams. Brian has enjoyed success in implementing effective security programs and policies by partnering with stakeholders across the enterprise. He has a track record of working with management and users alike, educating and empowering them to play a critical role in protecting information. Brian prides himself on leading effective and cohesive teams and enjoys coaching and mentoring others towards reaching their career and life goals. He is excited about the opportunity to apply his experience towards building a "world class" Information Security program at UMMS.

    Brian has achieved his Certified Information Systems Security Professional (CISSP) and Certified Information Security Manager (CISM) certifications and has presented at numerous information security and privacy forums.

    Brian was born and raised in the Boston area and is a “die hard” Red Sox and Bruins fan. He now lives in Connecticut with his wife Susanna where they both enjoy hiking and bicycling the trails and back roads of central New England.

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  • Jomol Mathew

    Jomol Mathew, PhD

    ACIO, Research Computing and Data Innovation

    Dr. Jomol Mathew joins us as the Associate CIO of Research Computing and Data Innovation.  Since 2006, Jomol has been the Director of Clinical & Translational Informatics at the Dana-Farber.  There, she transformed an IT focused team into an information partner with the clinicians and researchers.  

    Jomol completed her postdoctoral fellowship in Biostatistics and Bioinformatics in 2003 from NYU School of Medicine. She completed her Ph.D. in 2001 from the University of Massachusetts Amherst.  Jomol’s M.Sc. and B.Sc are from KAU, Thrissur, India.

    Jomol has extensive experience developing complex clinical data systems, including data warehouses, i2b2, biospecimen management systems, clinical trials management systems (CTMS), and data visualization frameworks.  She spearheaded the implementation and adoption of OnCore at the Dana-Farber.  To get a sense of Jomol’s vision for using data in research, read her paper entitled “From bytes to bedside: Data integration and computational biology for translational research.”

    Jomol impressed the many people who interviewed her with her accomplishments, and with her strong spirit of collaboration.  Jomol will oversee the entire Research Computing team, including our High Performance Computing, Clinical Data Management, and Lab IT Support teams.

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  • Holly  Powderly

    Holly Powderly

    ACIO, Customer Services

    Holly is a seasoned information technology (IT) professional with experience across many IT disciplines. She is a proven leader with over 20 years of IT experience across two continents and five countries: the United States, Holland, Sweden, Switzerland and Canada. During her career Holly has served as a Business Systems Analyst, IT Project Manager, Director of the IT Project Management Office, Associate Chief Information Officer (ACIO), and interim CIO. She has successfully managed teams responsible for software development, implementation, and support. Holly is passionate when it comes to customer service and continuous improvements. She believes, “A project is not complete because the date has arrived; a project continues long after the go-live date.”

    Holly is currently the Associate CIO of the Customer Service group of the IT department at UMass Medical School. When Holly took this position in 2013 she dedicated herself to radically improve IT customer service and satisfaction. Holly’s previous successful experience with a versatile customer base helps her better understand and meet the IT needs of UMass customers, be they students, researchers, faculty, or staff. Holly’s unique style of engaging the entire IT organization and leading it to recognize the efforts required to provide excellent customer service has already proven successful. Holly is keen on the “human factor” in the success of every project.

    Holly enjoys boating in the bay around Warwick and East Greenwich RI. She calls a 36’ Carver her summer home and docks it at Dickerson’s Marina while she skirts around the bay in her 14’ inflatable. Holly is also the owner of 5 birds, African Grey, Meyer, Cockatiels and Parakeets.

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  • Francesca  D’Angelo

    Francesca D’Angelo

    ACIO, Engineering

    Francesca is an innovative technology professional with experience in implementing industry best practices to improve delivery and customer service including Agile/Scrum. She has a proven track record of recruiting, directing, coaching high-performance teams, and driving performance in fast paced changing development environments.

    Recently joining the health and education space, Francesca is focusing her strengths on building strong IT development teams that marry the power of technology with the energy and passion of health sciences education.

    Hailing from an entrepreneurial background, Francesca understands the importance of building strong partner relationships, managing key accounts, increasing revenue and market share, and improving ROI. Her experience in building alliances has built strong and lasting organizations.

    Creating a culture of innovation and excellence is really where Francesca’s passion lies. She knows that dedicated, happy, and talented people are the core of every successful enterprise.

    Francesca enjoys all kinds of music including the wind in the trees and the sound of the ocean. She is loves travel and fine cuisine… and has an affinity for making jewelry.

    Specialties: IT Automation Solutions Development and Delivery, Scrum/Agile, Managed IT Services Technical Solutions, Organizational Development, Outsourcing, Professional Services, Strategic Thinking, Building Partnerships, Innovation, Vendor Management, Compliance, SSAE16.

  • Patricia  Lanzillotti

    Patricia Lanzillotti

    Senior Director, Academic Technology

    Patricia is an accomplished IT management leader with 25+ years of experience in research and the higher education sector. She creates and promotes the vision for organizational growth and performance by defining enterprise technology strategies and solutions that improve efficiencies, support organizational goals and maximize the technology investment. Patricia combines her passion for both science and technology. She started her career in scientific research and found a unique opportunity to dive into the world of technology.

    Patricia dedicates her efforts to ensure cross-organizational collaboration to achieve common goals. With her valued understanding of the need for partnerships within an organization, her interactions with colleagues throughout the University increase synergy and enhance technical capabilities. Patricia directly manages the Academic Computing, including PeopleSoft Campus Solutions to support the mission of the academic communities.

    When not working Patricia enjoys time at Cape Cod.

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  • Satish Raj

    Satish Raj

    Director, CHCF Engineering

    Satish joined UMMS in October 2014 to lead the engineering group at Center for HealthCare Financing (CHCF) in Charlestown. Satish brings over 17 years of software product development and management experience. Satish has built and led many high performing teams of software & database engineers, testers and product owners. He has experience in a variety of technologies and disciplines like architecture/design, Programing, SaaS, Mobile, Databases, CMS, SEO, Analytics, Agile/Scrum.

    Satish believes in empowering team members and fostering innovation to build teams which best serve customers’ needs. Satish is passionate about exploring new technologies, processes and new ways of approaching business problems.

    Satish lives in Wayland, MA with his wife and two daughters.

  • William David

    William David

    Director, Scrum Practice

    Now into his second decade of experience in delivering technology solutions both by leveraging hybrid waterfall and agile software development process for a broad base of clients in the financial, healthcare, research and manufacturing sectors, Bill has been a successful manager of large, cross-functional teams (client, offshore and internal consultant resources) through all phases of the web development project lifecycle. Bill honed his expertise through his experience within the digital solutions agency, Ayantek ; at the digital solutions agency, Molecular (Roundarch Isobar), the "Big 5" consulting firm, Andersen Business Consulting and within the IT group at the University of Massachusetts Medical School (UMMS). In his latest role, Bill will focus on refining and growing the overall Scrum Practice in UMMS IT Engineering and will work with others to help initiate and nurture the Scrum Framework throughout the UMMS IT organization.

    As the Director of Scrum Practice, Bill will focus on refining and growing the overall Scrum Practice in the UMMS IT Engineering group and to help initiate and nurture the Scrum Framework throughout the entire UMMS IT organization. While remaining focused on customer focused, value driven customer implementations and execution, Bill will help guide the entire IT organization towards rapid solution delivery via Scrum while working collaboratively with all of IT to baseline and define a common language; common understanding; and execution approach of Scrum at UMMS.

    Bill returns to UMMS after his role as Ayantek's AVP of Delivery, where Bill led clients and project teams through a consulting, design, and engineering process to successfully manage and expand customer relationships and deliver Ayantek’s services.  As AVP Bill utilized his management and technology consulting expertise to gather requirements and make business recommendations to customers’ C-level/executive, technical, and marketing teams.  Bill’s success in the role was distinguished by outstanding management and communication skills, attention to detail, and knowledge of web and business consulting best practices.

    When not at work Bill enjoys spending time with his wife Amparo and his children Nick and Sofia which often includes being a chauffeur to get them around to various sports, school or music commitments all over New England! Bill has also been an active member of the Shrewsbury Little League for the past 10 years both as a coach and board member.

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  • Paul Langlois

    Paul Langlois

    Director, Research Computing

    Paul has over 12 years of software engineering experience. He has worked as a lead software engineer in financial, insurance, and energy conservation industries. Paul has been responsible for overseeing the development of large enterprise-wide applications including centralized cloud-based services. His career thus far has been propelled by identifying, building and leading teams which bear skillful technologists, innovative thinkers and great camaraderie. He is extremely passionate about exploring cutting edge software and information systems. “I constantly yearn for knowledge, whether it’s next generation databases, business intelligence breakthroughs, or hobby robotics.”

    Paul received a bachelor of science degree in computer science and has a master’s degree in Business Administration and Technological Innovation.

    Interests include: Robotics, Soccer, Back-country hiking

  • Oscar Ornelas

    Oscar Ornelas

    Director, IT Engineering CWM

    Oscar Ornelas is a 20-year veteran of the software industry with extensive knowledge in the design and development of software solutions in diverse business domains, including Public Safety, CRM, Information Technology, and Software Security. Oscar possess a strong command on programming and software engineering practices.

    Prior to working for the Medical School, Oscar worked for EMC in the role of Development Manager, where he led the Service Delivery group in the development and support of several mission critical applications. Oscar’s previous professional experience includes many years in the development of commercial software for the Public Safety sector at the local and State levels, including Police, Fire, and EMS services, while working for Northrop Grumman and TriTech Software Systems.

    As Director of IT Engineering, some of Oscar’s major responsibilities includes setting the strategy for the IT Engineering team and developing tactical objectives to enable long term goals. In addition, Oscar serves as the technical expert for the software development lifecycle, support, and maintenance for applications developed by the IT Engineering team. Oscar plays a leadership role in consulting with business units to define business opportunities and map potential technology solutions to enable strategic direction.

    Oscar holds a Master of Science in Engineering Management from Tufts University, a Bachelor of Science in Industrial Technology from California State University, Los Angeles, and he is currently working towards a Master of Science in Computer Science (Interactive Intelligence) at Georgia Institute of Technology.

    When not working, Oscar enjoys traveling around the East Coast with his family.

  • Scott Dziewietin

    Scott Dziewietin

    Director, Business Systems and Product Management

    Scott's role is to help health science professionals tell their stories, build community, and generate revenue through the use of appropriate technology. He focuses on social, CRM, and digital marketing solutions. 

    In his spare time Scott enjoys the writings of postmodernist authors such as David Mitchell, Haruki Marukami, and David Foster Wallace and in following trends in sabermetrics.

    Scott is extremely happily married to Mary Beth, his wife of 23 years, and is constantly amazed by his three sons Sam, Ben, and Nate.

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  • John Pelletier

    John Pelletier

    Director, Network and Telecom Operations

    John Pelletier joined the Infrastructure team August 2015 and reports to ACIO of Infrastructure Jacques Chitarra. John has over 20 years of enterprise network, security and voice design, implementation, and maintenance experience both domestically and internationally. John's experience includes nearly ten years of experience working with the Department of Defense and DISA involving various leadership roles in Iraq, Afghanistan, Bahrain and the Marshall Islands.

    John holds several high level OEM certifications to include Cisco, Juniper, CheckPoint and MS as well as a BS in CIS. He is currently pursuing a MS in Cyber Security from UMass Lowell.  Most recently John was the Network Infrastructure Manager and Principal Network Engineer at PlumChoice Inc in Lowell, MA.

  • Krystal Pedersen

    Krystal Pedersen

    Director, Information Security & Compliance

    Krystal is an accomplished leader in the Information Security and Compliance group, overseeing risk management and information security practices to both protect institutional IT resources and data and to further the strategic goals of the University. She works closely with University technical, educational and research staff to understand and prioritize relevant information security risks and remediation approaches that best meet the University’s requirements under federal and state regulations. In addition, she is responsible for various outreach initiatives, including University-wide security awareness and education program, enterprise-wide risk assessments and the development of our new website.

    Prior to joining UMass in 2014, Krystal worked as the IT Audit Manager at Northeastern University and in the Systems Process and Assurance group at PricewaterhouseCoopers. While at PwC, she accomplished various Sarbanes-Oxley compliance reviews for public and private real estate companies across the country, specializing in systems commonly used in the industry. In addition, she consulted with companies on various compliance and investment topics, including MA201 and GIS spatial solutions.

    Krystal received her Masters of Information Assurance from Northeastern University and her Bachelors in Accounting Information Systems from Bryant University and holds a Certified Information Systems Auditor (CISA) certificate and is ITIL Certified. She also serves on the ISACA New England board, most recently as the Programs Director and webmaster of the New England Chapter.

    When not working, Krystal enjoys spending time with her family, snowboarding, ice fishing, and golfing. She also enjoys her new hobby of quilting, especially baby quilts.

  • Joseph  Bowen

    Joseph Bowen

    Director, Productivity Services

    Joe is an accomplished leader with over 20 years of experience in Information Technology. He has a significant record of achievements in challenging fast paced organizations and establishing and leading cross-functional teams within distributed environments in multiple industries. He has consistently created high organizational credibility and value due to strong leadership skills, the ability to assess client needs, and a history of maximizing resources.

    As the Director of Productivity Services, Joe works to implement support processes, self-service capabilities and create new IT services to allow employees of all divisions, as well as students an easy way to obtain new hardware and software and maintain security protections of existing systems while still allowing people the flexibility to use their systems in new, collaborative and innovative ways. These initiatives transform our support organization to be your proactive partner in growing the school’s use of technology for the benefit of all those we serve.

    Joe has spent a great deal of time in the entertainment industry as an owner of a chain of movie theatres and enjoys discussing the lesser-known inside scoop of the Hollywood entertainment world, including fun ways to throw a party.

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  • Steve Machado

    Steve Machado

    Manager, Storage and Backup Services

    Steve joined UMMS in 2015 as a Senior Storage Administrative Engineer before being promoted to Manager of Storage and Backup Services within Hosted Services. He has over 10 years of storage experience including roles at EMC and Atrius Health prior to joining UMMS. Steve earned a BS in Management Information Systems at the University of New Hampshire, and later a MBA in Technology Management. Steve's passion for storage and IT technology as a whole has shaped his career starting from being a Help Desk technician in college to where he is today.

    As Manager of Storage and Backup Services, he and his team are responsible for all of the SAN storage and backup infrastructure for the university. The platforms he supports is the foundation for all of IT's current and future systems. Steve leads by example through his work ethic and ability to evaluate complex problems and provide innovative solutions.

    Steve is a huge proponent of the work-life balance and thoroughly enjoys spending quality time with his children, including coaching little league and playing any sports in general. He enjoys traveling, especially to the Outer Banks in North Carolina. Steve is active in his community and is a volunteer firefighter.

  • Christine Pimentel

    Christine Pimentel

    Manager, Communication Technologies

    Christine is energetic, problem solver with 20 years’ experience in Telecommunications. She has worked for UMASS for 14 years on various positions. She currently manages the Communication Technologies team – a creative, artistic, friendly and eager to help staff of 10 that handles the Audio Visual needs of the University, maintains over 126 conference rooms both on and off campus, Medical school cell phones and land lines processes and procedures. She works closely with Department Managers of UMass Medical School, UMass President’s Office, Commonwealth Medicine and UMMHC to design the applications needed for their work flow.

    Over the past two years, Christine has been a lead contact for the President’s Office on special projects involving the 5 Campus Initiatives for Cell Phone Optimization and MDM Solution. She has been instrumental in taking the lead on the Avaya VoIP Project installation, programming, training, and documentation for the phones.

    Christine dreams to retire on a cruise ship and travel the world.

    In October 2013, Christine was spotlighted in UMass on the Move, a University-wide news site, for her work on Mobile Optimization. Click here to view the interview


  • Vincent Lee

    Vincent Lee

    Manager, Clinical Research Technologies

    Vincent Lee, joined UMMS IT in October 2014 as a senior product owner working with multiple scrum teams in Engineering and Academic Technology groups. During his time as a Product Owner, he truly advocates for his customers and inspires his teams in delivering quality IT solutions to many clients on campus including Center for Mindfulness (Teacher Certification Program), Office of School Services (Summer Outreach) and Office of Undergraduate Medical Education (NEGEA Mobile App). More recently, he is responsible for leading the institutional effort on implementing the Clinical Trial Management System (CTMS) which went live in October 2016.

    Vincent previously worked at Wolters Kluwer Financial Service as a Senior Product Manager prior coming to UMMS IT, and he has over 15 years of IT experience. Vincent holds a B.S. from Emerson College and an M.B.A. from Suffolk University.

    When he is not working, Vincent enjoys the culinary arts and travel around the globe.





  • Chris Milton

    Chris Milton

    Manager, IT Engineering

    Chris has over 12 years of software engineering experiences in a range of industries including manufacturing, insurance, government contracting, home appraisal, and health sciences. In Chris’s career he has been involved in producing and managing the production of enterprise solutions for multiple industries. He has consistently demonstrated the ability to lead and achieve goals set for himself and by others. He strives to explore the latest that technology has to offer with a focus on machine learning.

     Chris joined the IT Leadership Team in January of 2017. His focus is to help medical school staff with their engineering needs through advanced technology solutions ranging from mobile development and Hololens to responsive web applications and CMS systems.

    Outside the office and technology Chris is family focused with his wife and two kids. In his spare time, he also enjoys endurance athletics.


  • Doug Hancock

    Doug Hancock

    Manager, Productivity Services

    Doug has been in IT/Customer Service roles since 1984, when he began using an Apple IIe to operate a very large step and repeat camera.  That led to technical school, then into a variety of technical support positions.  His first role in IT Management was as a Desktop Support Supervisor with our Clinical Partner, UMMHC.  In the fall of 2003 he came to UMMS and became a critical part of the Desktop Support team.  During this time he became a de facto leader within the team, always striving to make things better.  His impact has been felt by many customers who rely on him as a Subject Matter Expert in many areas.  Over the last three years he was promoted to Lead Engineer, then Team Lead, and is now the Manager of Productivity Services.  

    As the Manager, he is thrilled to be able to not only 'fill in the blanks' where processes did not exist or existing ones needed improvement for the benefit of all, but also to help steer the course of the organization.  Doug follows the "Leadership is action, not position" mantra and is known to lead by example whenever possible or when the need arises.  He has a highly motivated team with a tremendous amount of flexibility that trusts him to aptly represent them in the IT hierarchy.  He is looking forward to the upcoming improvements within IT as they will enable the move towards more proactive service and a better connected IT organization as a whole. 

    Doug is a highly trained vocalist, studying with a unique coach who incorporated yoga, martial arts, and Chinese medicine into her lessons.  He came away with far more than just improved singing techniques, to his immense benefit.  Since then he has performed in ten states, and the hard work he put in shows every time he hits a stage, singing at top volume.

  • Michael Westfort

    Michael Westfort

    Manager, Curricular Innovation

    Drawing on more than 20 years of leadership experience in educational technology, Michael brings vision and strategy for the integration and innovative applications of technology. His experience across the United States working in higher education and independent schools has provided numerous opportunities to develop customized and innovative technology applications and programs that have transformed the teaching and learning process. He loves riding the IT evolutionary wave and discovering powerful applications with purpose for positive change in education.

    Working with dedicated and seasoned professionals in the Instructional Technology team at UMMS, Michael advocates for the advancement, use, and integration of technology on behalf of students, faculty, and staff. In close collaboration with academic entities, Michael and the Instructional Technology team ensure that user needs are incorporated into academic technology plans with an eye toward continual research, implementation, and assessment of effective instructional design activities. He is excited to lead a team that is unified in the pursuit of excellent customer service and the delivery of high-quality projects.

     Michael loves spending time with his wife and being a father to his children.

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