Who to Contact with Questions
Current UMass Chan Employees
If you are a current employee, most of your questions can be answered quickly by entering the employee portal, MyHR. Contact information for various teams including Benefits, Payroll, and employment verification is there as well.
If you have any questions or difficulties logging into MyHR, contact the IT Help Desk at 508-856-8643 for assistance.
Immigration Services: visit the Immigration Services website for contact information and more or call 508-856-5260, press #3. Additional resources for current international employees, students, and scholars can be found in MyHR.
Onboarding Information: Visit this page. Additional resources can be found in MyHR.
Job Seekers
Open positions and other recruitment information: please visit our careers site. If you need further assistance, email the talent acquisition team.
To learn how to apply for our Residency program: visit the Office of Graduate Medical Education site.
Former Employees
Employment verification: email the HR Data Group or call 508-856-5260, press #4.
To change your address, phone, or other personal information: email the HR Data Group or call 508-856-5260, press #5.
Retirement information:
- Massachusetts State Employee Retirement System (pension) - call the State Board of Retirement at 800-392-6014 (in Massachusetts) or 617-367-7770 (outside Massachusetts) for a statement of their contributions and vesting date.
- Optional Retirement Program (ORP) - contact your ORP provider.
- For additional help, email the Benefits team or call 508-856-5260, press #1.
Tuition benefits, COBRA, and other benefits questions: email the Benefits team or call 508-856-5260, press #1.
Tax (including W-2 needs) and payroll related information: email the Payroll team or call 508-856-5260, press #4.
To request your personnel file or for Employee and Labor Relations information: email the Employee Relations team or call 508-856-5260, press #6.
For all other inquiries: email the general HR email box or call 508-856-5260, press #0.