Managing Your Password

Managing Your Password

If you need to reset your password, please go to the UMMS Password Self-Service website.

Your UMassMed domain password expires every 60 days. You will need to change your password to continue to access areas within the UMassMed network. Areas that are affected include: 

UMassMed email | HR Direct | Your UMassMed PC | UMassMed WiFi

Register for UMMS Password Self-Service

Please click the link below to access the UMMS Password Self-Service website.

If you haven't registered for Password Self-Service, please follow the instructions below. You will be led through a setup wizard to register.
1.Enter your Umassmed username
2.Enter the captcha characters and click OK
3.On the next screen, click My Questions and Answers Profile, and follow the wizard's instructions

Password Self Service

Password Security Rules

The security restrictions for UMassMed domain passwords are as follows:

8-14 characters
At least one capital letter
At least one lower case letter
At least one number or special character
Cannot be one of your last 10 passwords
Cannot contain your first or last name
Cannot contain the last 4 digits of your SSN.

Here's a downloadable sheet.

If you work for FHCW…

If you work for FHCW any of the people below may request a password change on your behalf:

James Masterson
Lucy Murrell
Mohib Hashimi
Orjona Stoya

If you are a member of UHS…

If a password reset is required for a UHS Employee, a password reset requested can be accepted on behalf of other employees via email from any of the following UHS Authorized Employees:

  • Jeff Auger
  • Greg Lonnqvist
  • Chana Thibodo
  • Alma Morales
  • Darlene Block
  • Alex Valle
  • Paula Lehner
  • Kerrie Topi
  • Linda Aggas
  • Ben Ortolaza
  • Lyndsy Ferreira
  • Jennifer Guy
  • Cynthia Landry
  • Larissa Proctor
  • Susan King

If you are a contractor or contingent worker…

Your manager will need to email the helpdesk requesting a password reset.

General Instructions

You can change your password at any time by logging into

If your password has not expired, either

Press Control + Alt + Delete on your PC keyboard and select Change Password


Login to on either a PC or Mac and select Change Password from the Options menu in top right hand corner. 

If your password has expired

  • Log into on a non-domain device (cellphone, personal computer, etc.), attempt to login to on a non-domain device


  • Call the Helpdesk at 508-856-8643 if you are paid by the Medical School or are a student. 

When calling the Helpdesk to reset your password, be prepared with the last four digits of your SSN or your employee or student ID number.

You may also bring your ID down to our desk at either 333 South Street or UMass Campus for a password reset.

You may only change your password once within 24 hours without Helpdesk assistance.

Free Qualtrics Account

I use a Mac and every time I change my password, I keep getting locked out. Why?

Macs store your passwords in something referred to as the Keychain.

Your Keychain can be reached by using Command + Shift + U or by selecting Go from your Finder menu and selecting Utilities.

Once in Utilities, you can select Keychain Access. On the left hand side menu you can select Passwords to see what passwords are stored in your Keychain.

After you have changed your UMassMed password, I recommend deleting any entries labeled Exchange if they have your UMassMed email address listed when you select it as well as entries named UMMS and UMW as they are the UMassMed wifi networks.

Why don’t Macs prompt me to change my password when it is about to expire around 60 days?

Macs are not on the UMassMed domain. When you log into your Mac, you are logging into a local account. Because the Mac is not hooked up to the domain, it does not know that your password is about to expire.

How to best avoid being locked out?

Change your passwords on your devices immediately after changing your password. Forget your WiFi networks on your smart phones and reconnect. Fully log off of any computers you use that are connected to the domain when you are done using them. Delete the UMMS and UMW passwords from your keychain if you're on a Mac after you change your password.

If you do these things, it's possible to avoid being locked out (as long as you type your password correctly while logging in).

Why is my account locked out?

Accounts normally lock for one reason and one reason alone: your password was entered incorrectly too many times.

If your account is locked you may use either from a mobile device, call the helpdesk at 5088568643 or wait 15 minutes for it to unlock.

Certain devices store passwords. If you have ever used your smartphone to connect to the school WiFi, if you have your school email going to your smartphone, if you have connected a Mac to the school network or have logged into any other computers on the school network (i.e. lab computers) and never fully logged off, just switched users, there is a chance you will be locked out.

Password Self-service tool

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