Administrative Support Certificate Program

*Currently under review

Human Resources is proud to offer the “Administrative Support Certificate Program.” Our goal is to give participants a career development program that is structured to have the least impact on their work day. The program is open to UMMS and UMass Memorial employees. The program runs from November 2011 - May 2012. Participants will receive a certificate upon completion. The certificate’s value is credit for one year of experience when applying for an administrative support position at UMMS.

Current Course Offerings

The following courses are required for all participants:

Basics of Project Management
Career Development Tools
Communicating with Confidence and Professionalism
Delivering Customer Satisfaction
Developing Effective Listening & Non-Verbal Communication Skills 
Managing Time and Getting Organized
Writing Successful Business Correspondence
Preparing for your Performance Appraisal

UMass Medical School employees must also complete these courses:

Be a Pro in Purchasing
Maximizing Telecommunication Services
*Expense Module Training (PeopleSoft)
*ePro Complete (PeopleSoft)

* Credits will be given to employees who have already completed the PeopleSoft Expense Module & ePro complete class.

For course information contact