If you use the outlook application to access your mail, please start by checking your version. You can do this by opening up the application, clicking on "Outlook" in the top menu, and then clicking "About Outlook".

If you are using Office/Outlook 2011 or older, please proceed to step 4. If your Office/Outlook is 2016 or newer, proceed the steps below:

• Open the Outlook app on your Mac, choose Outlook > Preferences, then click Accounts
• Select your umassmed account, then click the Remove button -
• Once the account is removed, click the Add button +
• Enter your e-mail address and click Continue.
• Enter your Password and click Sign in.
• Your account will display, and emails will start to load, this can take a few minutes.