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Certificate Program in Integrated Care Management

About Our Program

Care Management, the active outreach to engage patients/clients, is particularly applicable in situations where the engagement between the person and the health system is likely to fail: transitions of care, barriers to access, poor fit between the person’s social skills or medical understanding and the level of either required to maintain health or to access care. No matter where a practice might be on the spectrum of integrating behavioral health and primary care, it is clear that those individuals who provide care management and care coordination are lynchpins for success. Any member of the care team can provide these important services, but having dedicated professional care managers in a Patient-Centered Medical Home is rapidly becoming the goal toward which successful practices are working.

When the system is more focused on their individual needs, patients are more likely to be engaged in improving their own health. Healthcare, and primary care, in particular, are increasingly focused on the importance of population management.  Patient Registries can provide data about the care of individuals struggling with diabetes, depression, cardiac disease, asthma and many more chronic health conditions commonly seen in primary care.  Care Managers who understand how to work with registries and care plans can be a lifeline for people coping with chronic illnesses that put their health and/or social functioning at risk.

Chronic illnesses are sometimes defined as "physical" like diabetes, or "mental" like schizophrenia and substance abuse, but all of these can be considered "chronic illnesses". And what we are learning is that these illnesses are best treated by care teams in primary care. Expertise in both the healthcare world and the mental health world is necessary to do the job in Integrated Primary Care. Care Managers and Care Coordinators should understand the impact of the social determinants of health on patients and know how to find resources to help address disparities and help patients use services.


From recent participants in this course:

"This course was very thorough and up to date. I enjoyed every session and increased my knowledge on the various subjects. I am a registered nurse and have been working in the mental health field for forty years. The course gave me the confidence to explore the field of case management. Over the years I have been exposed to many of these topics. The newest topic to me that will help me was Motivational Interview. Thanks for offering this course to me."

"This course was very educational for me. I am fairly new to the role 'care manager'. I now have a new way of viewing situations by getting the patient involved in their care instead of just doing it for them. With the few patients that I have worked with recently, I actually saw more of an improvement with making goals with patients who actually meet their goal."

Program Objectives

To develop general skills at engaging patients, promoting their activation to improve their own health, and building general medical and behavioral health knowledge to be able to connect patients to appropriate services, to address their questions, and to teach healthy living and support patient-centered treatment plans.

Program Details

  • Who should enroll? - anyone who works or would like to work in Patient Care Management, care managers, care coordinators, patient navigators, coaches.  The content is focused on care management issues that are frequent in primary care settings
  • There are no prerequisites; the course is built to be able to customize content for nurses, social workers, medical assistants, etc.
  • We offer this training two times each year - once in the Fall and once in the Spring
  • 21 pre-recorded e-learning modules include core principles as well as special topics:  Core Content (required), Special Populations, Bio-Medical, and Psychosocial;  all are available online 24/7
  • Completion of 15 modules is required for the Certificate, but all modules are available for viewing to registered participants 
  • Participants  receive invitations to optional monthly live, online Q&A sessions with UMass faculty 
  • Continuing Education credits available, registered users have 13 weeks to complete requirements for CEs  - click HERE for details

Cost Information

  • The individual cost is $900, Discounts are available for groups of 10+ (Please contact
  • Refund Policy - click here for details
  • We accept Credit Card, Check, or Institutional PO