Process to Make an Appointment
If you have a health concern/illness/injury and would like to be seen, please call the Family Medicine Office at
Family Medicine is not a walk in clinic
Always identify yourself as a UMASS student.
Describe your illness/injury to the triage nurse.
If you have a health emergency, please call 911.
Students may also email Student Health Services with routine visit inquires. Routine visit inquires are visits that are of a non-urgent nature such as travel visits, appointments for immunizations, routine physicals. Please allow up to 48 hrs for a response. Students can e-mail email@example.com and must be sure to include his/her name and date of birth, the reason for the visit and list some dates and times that would work. If they have an identified primary care provider include that as well, but if they are not sure who is their PCP, SHS can assist the student with identifying a provider.
The email service is not to be utilized for urgent visits or medication refills. Urgent visits are visits if you are feeling ill or a visit for a health problem. Students will need to follow the usual procedure and contact Family Medicine to be triaged by nursing staff (508)334-2818. In addition, students requesting a medication refill should call this number and listen to the prompts for the refill line to process their request.