ServiceNow is changing the way we work with you. Experience the seamless flow of productivity with Chat and Self Service. Coming soon!
What is ServiceNow?
ServiceNow is an IT service management tool that handles IT service requests.
ServiceNow will revolutionize IT customer service at UMMS. ServiceNow will have a customer portal where users can:
- Instantly chat with the help desk
- View the status and ownership of open tickets
- Open a service ticket and instantly recieve a tracking number
- Find answers to common questions
ServiceNow provides increased reporting and tracking functionality. These features will improve customer service by providing IT managers and technicians the tools to:
- communicate with customers more effectively
- track open tickets more efficiently
- streamline ticket processing