• Notification: Important changes to access Clinical Follow-Me-Desktop (FMD) coming – Immediate action required

    Computers used to access the clinical FMD environment will be required to have a new software product called VMWare View installed in order to access the environment after March 29, 2017. 

     

    For University Owned Computers - On March 11, 2017, the Medical School IT department is deploying the required software to most university owned computers that need this software.  If your university owned computer does not receive this software, you may visit the IT SoftStore after March 17 to request an automatic installation of the software title “FMD Client”.

     

    For Student and/or Personally Owned Computers – Please visit this link to locate instructions for downloading and installing the software on your computer.

     

    For more information, please visit this website hosted by UMMHC.

  • Notification: Important changes to access Clinical Follow-Me-Desktop (FMD) coming – Immediate action required

    Computers used to access the clinical FMD environment will be required to have a new software product called VMWare View installed in order to access the environment after March 29, 2017. 

     

    For University Owned Computers - On March 11, 2017, the Medical School IT department is deploying the required software to most university owned computers that need this software.  If your university owned computer does not receive this software, you may visit the IT SoftStore after March 17 to request an automatic installation of the software title “FMD Client”.

     

    For Student and/or Personally Owned Computers – Please visit this link to locate instructions for downloading and installing the software on your computer.

     

    For more information, please visit this website hosted by UMMHC.

ServiceNow

Service now HD

ServiceNow is changing the way we work with you. Experience the seamless flow of productivity with Chat and Self Service. Coming soon!

 

What is ServiceNow?

ServiceNow is an IT service management tool that handles IT service requests.

Why ServiceNow?

ServiceNow will revolutionize IT customer service at UMMS. ServiceNow will have a customer portal where users can:

  • Instantly chat with the help desk
  • View the status and ownership of open tickets
  • Open a service ticket and instantly recieve a tracking number
  • Find answers to common questions

ServiceNow provides increased reporting and tracking functionality. These features will improve customer service by providing IT managers and technicians the tools to:

  • communicate with customers more effectively
  • track open tickets more efficiently
  • streamline ticket processing

 

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