Each voice mailbox include the following:
- 150 messages, new and saved - it is recommended that you delete any unnecessary messages.
- Subscriber Messages Length - Maximum of 4 minutes.
- Outside callers message length - Maximum of 5 minutes.
Messages can be saved for up to 6 months.
Subscriber Mailboxes are used for the basic end user. Similar to an answering machine the subscriber mailbox records messages when you are unavailable; however, it has many more features. For example, you can send messages from a voice mailbox to other voice mail users, assign your own personal security codes, confirm message receipt, send future delivery messages, and maintain day/time information on messages. This mailbox is built with Short Message Signaling (SMS) which sends the end user an email notification in there UMass Outlook Email that a voice mail message is waiting.
E-mail notification can be removed via a help desk request.
Call Processor Mailboxes
The Call Processor mailbox greets the caller with a menu of options in which they can enter numbers via the telephone keypad to access information or be transferred to a person. This option is most used on a departments main lines where there are many voice mail boxes or options a caller can select from to get the appropriate person or service of their needs. The features of a voice mail application are determined by the types of voice mailboxes used within the application. These mailboxes can be designed to fit your personal or departmental needs.
The Phantom mailboxes are not associated with a physical phone. They only exist in the voice mail system and have to be accessed via the Main Number 774-455-5555 or from another voice mailbox. An example is when multiple employees share the same phone number, each employee is given their own "phantom" voice mailbox to receive messages.
For more information about solutions including, Announcement Mailboxes, Interactive Mailboxes or distribution lists please contact the Information Services HelpDesk at UMWHelpdesk@umassmed.edu