UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

SLP - Bring Your Own Device (BYOD)

The Bring Your Own Device program began with the new school year in 2013. In previous years the students were to purchase custom imaged devices from the school. You are now  welcome to purchase a new laptop to bring to Medical School or bring what you have already been using.

The minimum system requirements will ensure that your laptop serves as a portal to Computer-Based Testing and all digital resources including online courses, streaming lectures and podcasts, Virtual Microscopy slides and digital lecture notes.

Software plug-ins and bookmarks to frequently used websites are also available:

Purchasing from UMass with Student Discount

The University of Massachusetts President’s Office created the U$ave Program which takes advantage of the volume purchasing power of all five University campuses and returns substantial discounts to the purchaser. For more information on purchasing your laptop through this program, open this link: