UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

School of Medicine Certified Laptop for Class Entering May, 2010 (Class of 2014)

 Standard Windows Laptop  Standard Apple Laptop




4-Year Warranty Dell Latitude E6410, $1,565 (May, 2010) Apple MacBook, $1,883.15 (May,2010)
Processor 2.53GHz Intel Dual Core i5-540M 2.4GHz Intel Core 2 Duo
Hardware Support Services       Complete Care and Accidental Damage Service
(refer to Dell CompleteCare & Accidental PDF)
AppleCare Protection and Accidental Damage Service
(refer to AppleCare and Safeware Accidental PDF)
Operating System  Windows 7 Mac OS X v10.6 Snow Leopard
Memory 4GB, DDR3-1066 SDRAM, 2 DIMMS 4GB 1066MHz DDR3 SDRAM – 2x2GB
Hard Drive 250GB 7200RPM 250GB Serial ATA 5400RPM
Primary Optical Devices          8xDVD±RW Superdrive 8xDVD±RW
Color Brushed Metal Black Silver
Display 14.1” Widescreen (1280x800) 13.3” Widescreen (1280x800)
Weight 4.3 lbs 4.5 lbs
Graphics and Expansion Slot 256 NVIDIA Quadro NVS 160M with PC-Card NVIDIA GeForce 9400M graphics processor with 256MB of DDR3
Camera/Microphone Built-in camera/Microphone Built-in iSight camera/Microphone
Ports Four USB ports Two USB ports/Firewire 800
Wireless LAN WiFi Link 5300 802.11a/g/n, Bluetooth WiFi AirPort Extreme, Bluetooth
Networking Built-in 10/100/1000BASE-T (Gigabit) Ethernet Built-in 10/100/1000BASE-T (Gigabit) Ethernet
Software Windows 7, MS Office 2007, Adobe Reader 8, Roxio, Power DVD, Java, Symantec Endpoint 11, Internet Explorer, Computrace Complete Theft Recovery Microsoft Office 2008, Adobe Reader, Symantec Antivirus, Mac OS X v10.6 Snow Leopard, QuickTime, Computrace Complete Theft Recovery