UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

Laptop Tutorials

Information Security

The following is recommended in order for to keep your laptop and personal files protected:

  • Run operating system updates at least once a week
  • Allow your system to shut down completely
  • Run virus and malware scans regularly
  • Perform regular backups of personal files
  • Information Security Awareness

Bb Learn

Computer-Based Testing

ECHO 360

Data Management Resources (Lamar Soutter Library)

Unwanted Add-ins

When you download from a company's website, you may wish to unclick the option(s) to install other add-ins such as additional browsers. The default is that additional downloads are checked to include in the downlaod. 

In the example below, when you download Flash, Adobe will automatically install the Google Chrome browser unless you uncheck the box:

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