UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

Bb Learn

The University of Massachusetts System has chosen Blackboard Learn (Bb Learn) as its Learning Management System. Blackboard Learn offers modern technology that fosters active teaching and learning, and easy integration of all types of content.

You may log in to Bb Learn at

Once you have logged in, you will see the list of courses in which you are enrolled in the My Courses module, which is by default on the right side of the My Institution page.

 My Courses Module

You may customize your My Institution page by dragging and dropping modules around the page as well as expanding and collapsing your modules.

UMMS Style Guide for Organization of Content

Based on feedback from our students and working with our faculty groups, the univeristy has created a Style Guide for the delivery of online content. As a result, most of the courses housed within Bb Learn present a consistent look and organization of content.