UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

UMMS Student Technology Resources

The School of Medicine, Graduate School of Nursing, Graduate School of Biomedical Sciences, Graduate Medical Education, and Continuing Medical Education all use the institution's Learning Management System, Blackboard Learn (Bb Learn) as well as Internet and Intranet sites to deliver curriculum content. 

In order for students to successfully access online content, custom computer settings and programs are necessary. This becomes especially critical during computer-based testing where a secure lockdown browser may be used.  The Student Technology Resources website is your portal to the inventory of software and customizations for both Windows and Macintosh environments.