Unwanted Add-ins

When you download from a company's website, you may wish to unclick the option(s) to install other add-ins such as additional browsers The default is that they are checked as in the example below. When you download Flash, it will automatically install the Google Chrome browser unless you uncheck the box:

Click to view larger image


Software to Download 

Academic Computing Services has identified all software and plug-ins you will need while viewing and completing all online curriculum. 

 Java Download
 Adobe Reader Download
 Citrix Receiver (PC only) Download
 Citrix Receiver (Mac only) Download
Virtual Microscopy  
Virtual Microscopy PC: http://islide.umassmed.edu
Click on the first link (View microscope slides with the ActiveX viewer (using Windows Internet Explorer)
 Olympus Webslide Enterprise (PC only) Download
 Quicktime 7.7.2 (PC only) Download
 Shockwave 11.6 Download
 Flash Player 11.4 Download
 VLC Media Player Download
 Windows Media Player 12 (Mac only) Download
 Antivirus Software 
      PC: AVG Antivirus Download
      Mac:  ClamXav Antivirus Download

Helpful Hints

  • Run operating system updates at least once a week
  • Allow your system to shut down completely
  • Run virus and malware scans regularly
  • Perform regular backups of personal files


Follow these simple instructions to install shortcuts to frequently visited sites.









UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 7:00 pm.  Please bring your queries about the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-321.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.