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Q: Will I receive proof of certification on the day of the course?
A: Yes, a certification card will be handed to you upon successful completion of the course.
Q: Where do I park?
A: If you do not have a reserved parking at UMMHC or UMMS please park in the visitor garage adjacent to the main Hospital entrance.
Q: Is there a charge for parking and will parking be reimbursed?
A: There is a charge for parking and we do not reimburse you for parking.
Q: How long is my card valid for?
A: BLS, ACLS, PALS- 2 years, FCCS – 3 years ATLS- 4 years
Q: When do I get my moderate sedation sticker?
A: The credentialing office provides sedation stickers after successful completion of ACLS+.
Q: What is the difference between the provider vs retrain class
A: The provider course provides the foundations and basic knowledge needed to be successful in the course. The retrain course provides updates as our courses based on are evidence based medicine
Q: Is there an online option?
A: You must visit www.laerdal.com or www.onlineaha.org to purchase the online course. After completion please contact our office to arrange a skills test (additional charge)
Q: When do I receive a book?
A: You may pick your book up in our office or one will be sent to you two weeks prior to the course you are registered for.
Q: How do I know what dates are available for training and how do I register?
A: Our registration system automatically lists courses as full when the enrollment limit has been reached. You can register for courses by visiting www.umassmed.edu/cme/courses
Q: What if I lost my card, how do I replace it?
A: You may contact the office to replace your card. There is a $10 fee to issue replacement cards.
Q: Can anyone take BLS for the healthcare provider?
A: Healthcare provider BLS is recommended for healthcare providers at any level. The course is not recommended for the lay public.
Q: What if I can’t make the class and have to cancel?
A: Courses are refundable minus an administrative fee if the cancellation occurs 10 business days prior to the course. Within the 10 days you may transfer to another date without penalty.
Q: Where are courses located?
A: Courses are held in the iCELS learning center at UMass Medical School. iCELS is located in the Albert Sherman Center (368 Plantation Street, Worcester)
Q: I took an online course that does not require an in-person skills test, can I get a certificate card from UMass?
A: No, AHA online courses require an in person skills test, these courses are not transferable.