FAQs

Q: Will I receive proof of certification on the day of the course? 
A: Yes, a certification card will be handed to you upon successful completion of the course.

Q: Where do I park? 
A: If you do not have a reserved parking at UMMHC or UMMS please park in the visitor garage adjacent to the main Hospital entrance.

Q: Is there a charge for parking and will parking be reimbursed? 
A: There is a charge for parking and we do not reimburse you for parking.

Q: How long is my card valid for? 
A: BLS, ACLS, PALS- 2 years, FCCS – 3 years ATLS- 4 years

Q: When do I get my moderate sedation sticker? 
A: The credentialing office provides sedation stickers after successful completion of ACLS+.

Q: What is the difference between the provider vs retrain class 
A: The provider course provides the foundations and basic knowledge needed to be successful in the course. The retrain course provides updates as our courses based on are evidence based medicine

Q: Is there an online option? 
A: You must visit www.laerdal.com or www.onlineaha.org to purchase the online course. After completion please contact our office to arrange a skills test (additional charge)

Q: When do I receive a book? 
A: You may pick your book up in our office or one will be sent to you two weeks prior to the course you are registered for.

Q: How do I know what dates are available for training and how do I register?
A: Our registration system automatically lists courses as full when the enrollment limit has been reached.  You can register for courses by visiting www.umassmed.edu/cme/courses

Q: What if I lost my card, how do I replace it?
A: You may contact the office to replace your card. There is a $10 fee to issue replacement cards.

Q: Can anyone take BLS for the healthcare provider?
A: Healthcare provider BLS is recommended for healthcare providers at any level. The course is not recommended for the lay public.

Q: What if I can’t make the class and have to cancel?
A: Courses are refundable minus an administrative fee if the cancellation occurs 10 business days prior to the course. Within the 10 days you may transfer to another date without penalty.

Q: Where are courses located?
A: Courses are held in the iCELS learning center at UMass Medical School. iCELS is located in the Albert Sherman Center (368 Plantation Street, Worcester)

Q: I took an online course that does not require an in-person skills test, can I get a certificate card from UMass?
A: No, AHA online courses require an in person skills test, these courses are not transferable.