Program Evaluation

UMass Medical School's Center for Health Policy and Research has a dedicated evaluation and measurement team that possesses decades of experience conducting program evaluations. The team maintains

  • A commitment to thoughtful planning,
  • Flexibility in determining an appropriate evaluation strategy,
  • A participatory approach that includes the client and a broad range of stakeholders,
  • An action-oriented approach that ensures evaluation findings can be viewed and utilized by clients and stakeholders in a timely manner, and
  • Balance in interpretation and presentation of findings.

The team is skilled in conducting formative and summative evaluation. Formative evaluation work has included needs assessments to guide policy and program development, as well as process evaluations to inform program revisions or improvements. Summative evaluation work has included the examination of the outcomes and impact of policies and programs subsequent to implementation and operation. The Center for Health Policy and Research often uses mixed-method approaches to both formative and summative evaluation, using both qualitative and quantitative data to inform the investigation.

Example Projects

Recovery Learning Community Evaluation
This project, recently completed, explored the development and implementation of the Recovery Learning Center (RLC) model in three areas of Massachusetts. The evaluation assessed whether the three RLCs were achieving the goals of improving access to regional peer support and fostering ties to the community for the people with mental illness.

Stroke Collaborative Reaching for Excellence (SCORE) Evaluation
The SCORE evaluation, nearing completion, assesses hospitals’ experience participating in SCORE. The SCORE program employs a tiered approach to hospital-based quality improvement for the identification and treatment of patients at risk for stroke or with a stroke occurrence.

MassHealth Tobacco Cessation Benefit Evaluation
The MassHealth Tobacco Cessation Benefit was mandated in the Massachusetts Health Care Reform Law of April 2006, and requires that MassHealth make tobacco cessation pharmacotherapy and counseling services available for all MassHealth members and evaluate tobacco cessation outcomes. The evaluation, using a survey sample of MassHealth members who have used the benefit as well as a comparison group, is assessing the effectiveness of the benefit in helping MassHealth members quit smoking permanently.

Key Staff

Terri Anderson  Terri Anderson, Ph.D., M.S.W.
Associate Director, Evaluation and Measurement Unit
 Christine Clements Christine Clements, Ph.D., M.P.H.
Associate Director, Evaluation and Measurement Unit

Learn More

Terri Anderson
(508) 856-6520

Christine Clements
(508) 856-6521