Evaluation and Measurement

The UMass Medical School's Center for Health Policy and Research has a dedicated evaluation and measurement team that has deep expertise in program evaluation and quality measurement including:

  • Conducting evaluations of new and established programs,
  • Measuring access to care, quality, and patient experience, and
  • Designing and testing tools to collect data.

Evaluation and measurement capabilities and expertise include:

Example Projects

Evaluation of the Enrollment Outreach Grant Program
The evaluation sought to understand the contributions of MassHealth (Medicaid) Enrollment Outreach Grants to advancing Massachusetts health care reform goal to increase the number of residents with health insurance. CHPR conducted site visits with a sample of grantees (community health centers, hospitals and other community-based organizations) to gather comprehensive information on their outreach strategies to individuals and families at risk for not having health insurance, as well as approaches to enrolling and retaining them in health insurance and connecting them to healthcare. A final report highlighted program strengths and identified program enhancement opportunities.

Clinical Topic Review 2008
This project, currently underway, assesses rates of behavioral health screenings occurring at paid well-child visits in fiscal year 2007 for children enrolled in the MassHealth Primary Care Clinician Plan and Managed Care Organizations.

Community Case Management Evaluation
The Community Case Management program is a case management program for severely disabled children. The Community Case Management evaluation examines the processes and outcomes of planning, implementing, and operating a program to improve the quality of care for severely disabled children.

Evaluation of the Peer Specialist Training and Certification Program
The Massachusetts Department of Mental Health funds a consumer-operated organization to run a Peer Specialist Training and Certification program that prepares peer specialists to work throughout the state’s public mental health system. Peer specialists are current or former recipients of mental health services who work with consumers of mental health services to help them achieve their recovery goals. CHPR conducted a process and outcome evaluation of the training and certification program to identify its strengths and opportunities for improvement and to determine the degree to which it is establishing a competent workforce of certified peer specialists in Massachusetts.

Stroke Collaborative Reaching for Excellence (SCORE) Evaluation
The SCORE evaluation, nearing completion, assesses hospitals’ experience participating in SCORE. The SCORE program employs a tiered approach to hospital-based quality improvement for the identification and treatment of patients at risk for stroke or with a stroke occurrence.

Key Staff

Robin Clark Robin E. Clark, Ph.D.
Senior Director, Research
Christine Clements Christine Clements, Ph.D., M.P.H.
Associate Director, Evaluation and Measurement Unit
Terri Anderson Terri Anderson, Ph.D., M.S.W.
Associate Director, Evaluation and Measurement Unit

Learn More

Christine Clements
(508) 856-6521

Terri Anderson
(508) 856-6520