3.  What do I do if my laptop is not working properly?

You are welcome to bring your laptop to the Help Desk located in office S1-311. We have technicians on hand that will diagnose and fix problems that are not hardware related. It is strongly recommended that you have a three year warranty so you can bring the laptop back to the manufacturer for repair.


UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.