Laptop Distribution Schedule

Distribution of laptops takes place in the Integrated Teaching and Learning Center (iTLC) over the course of two days just prior to the start of classes. You will be notified by the Office of Admissions regarding the laptop distribution schedule.

Information Services will assist you with unpacking your laptop and connecting you to our network. You will log into your UMMS email account and receive Outlook set up assistance. Your technician will then set up your school wireless accounts and insure connection. Mac users will receive additional technical assistance with the Mac Welcome Setup including iTunes and your Mac Account.

Please ask if you have any questions; Information Services is here to help.


UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at