2.  How do I create a new password if my password has expired?

Whether you use a Mac or Dell, you will need to log into the domain by going to https://ssl.umassmed.edu. This brings you to the Secure Access SSL VPN page. When you enter your username and expired password it will prompt you that you password has expired and give you the opportunity to create a new one.

UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 7:00 pm.  Please bring your queries about the Student Laptop Program to the UMMS Help Desk.

Contact Info
508-856-8643
umwhelpdesk@umassmed.edu

You may also visit us in person at S1-321.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.