Academic Year 2012-2013 Image Inventory

Operating System

  • PC Operating Systems: Windows 7
  • Mac Operating System: Mac OS 10.7 (Lion)

Default Browser

  • PC: IE 9
  • Mac: Firefox 13
    Automatic Updates turned off

Java Run-Time Environment

  • PC: Sun 1.6.x
  • Mac: Apple 1.4.x

Bookmarks for PC and MAC

Additional Programs: Latest Version

  • Quicktime - configured to launch by opening .mov file extension
  • Flash Player - configured to launch by opening .flv file extension
  • Shockwave - configured to launch by opening .swf file extension
  • Adobe Acrobat X Pro
  • LANDesk - allows technicians to service your computer from a remote location
  • Symantec SEP12 – unmanaged antivirus and anti-spyware
  • Computrace
  • PC:
    • Windows Media Video Player - configured to launch by opening .wmv file extension
    • MS Office 2010
    • Outlook 2010
  • Mac:
    • VLC Media Player
    • MS Office 2011
    • Outlook 2011

Internet Options/Security Setting/Active X Controls and Plug-ins

These settings have been chosen to ensure optimal performance when using the UMMS Learning Management System (BLS Vista) and other supported applications you will use for your courses.

UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 7:00 pm.  Please bring your queries about the Student Laptop Program to the UMMS Help Desk.

Contact Info
508-856-8643
umwhelpdesk@umassmed.edu

You may also visit us in person at S1-321.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.