Where to Find Us
Striving to provide a professional, courteous experience to anyone in need of IT services.
Got a question about IT service or need support? We have several ways you can get in touch with us, from self-service to contacting Help Desk directly, you'll find what you need below.
Self-service
We recommend browsing the “How Do I” section for answers to common questions. If you are unable to find the answers you need, you are able to submit a ticket or get in touch via the Help Desk Portal.
Walk-in location:
Main Campus Building - S1-112
Monday-Friday 8:00am-5:00pm
Our walk-in location can be found on the first floor of the Main Campus Building past the elevators.
Phone: 508-856-8643
Email: helpdesk@umassmed.edu
Note: We aim to reply to emails within two working days. If your query is of an urgent nature, you may wish to call us.